5 Pain Points a Hospital Training Administrator Can Avoid

By: Jason Price | Posted on: Feb 15, 2016


Every hospital training administrator is faced with a common set of challenges layered on top with particulars unique to their hospital. Their jobs are further complicated by the "issue du jour," whether it be staffing shortages or merging with another hospital system. Cool technology is becoming available to help. Shift swapping tools like NurseGrid is a good example.

Whatever the case there is always an area that could use some fine tuning. One area that seems to fly under the radar is annoying, ongoing national standards compliance training for things like BLS for Healthcare providers, ACLS, PALS, NRP, TNCC and the other 15 or so certifications that your staff must maintain to be eligible to work. 

Most administrators have accepted the pains as a necessary evil and put some policies and procedures in place and then live with what the system produces.

Curious about what some of your peers have done to completely eliminate the pain while improving the quality of training and saving money at the same time?  Well, here are some of the common challenges that a competent training partner can address for you and your staff.


Five (of many) Pain Points a Training Administrator Shouldn't Have to Live With

1) Course scheduling logistics

Why It's a Challenge

Consistently pulling off a high-quality resuscitation training class is no small feat. If you have it figured out then congratulations!  For the rest of us lesser mortals, consistently delivering these elements is a lot of work. Here some of the common challenges you likely encounter.

  • Available rooms for the classes
  • Good and available instructors
  • Classes offered nights and weekends for shift workers
  • Insufficient course offerings/times (so no certifications lapse)
  • Cancelations and reschedules
  • Backfilling shifts for lapsed certs
  • Student no-shows and the resulting follow-up

What Your Training Partner Can Do

A competent training partner will come along side you with a flexible solution to solve your specific problems.

  • They won't lock you into a contract
  • They will offer classes at your facility, at their facility and at other facilities around town
  • You will have cream of the crop instructors that stay on the teaching schedule because they are the best at what they do
  • Your staff will have classes offered on nights and weekends to meet their schedules
  • Your staff may have more course options in a month than they often would in a year
  • Cancelations and reschedules are all handled by your training partner
  • With ample course options and class reminders, lapsed certifications become a thing of the past
  • Responsibility for scheduling and taking the class becomes the responsibility of staff. They can reschedule up to 24 hours before their class time, but they own their no-show and have to pay out of pocket (at the hospital's discounted rate) if it happens

2) Managing paperwork

Why It's a Challenge

Joint Commission accreditation requires everything be in place. When accidents happen lawyers start digging. Reimbursements for classes taken outside of the hospital must be tracked. Backfilled shifts have to be managed. And as mentioned above, someone has to keep the schedule up to date. It all takes time...and as the saying goes...time is money.

What Your Training Partner Can Do

  1. Along with the branded registration web-portal, your admin staff have online, real-time access to the student's certification documentation that is rigorously maintained by your training partner.
  2. Registration codes for your staff can be customized down to individual cost-center which greatly reduces accounting overhead.
  3. Your staff are all big boys and girls. They know how to manage their personal and work schedule so let them. Anything related to the certifications assigned to your training partner come off your plate and onto your vendors. 

3) Quality and Risk

Why It's a Challenge

We've seen the gamut when it comes to nuances of internal programs.  Everything from entrenched instructors that don't deliver high-quality instruction to the doctor with the expiring ACLS certification given the AHA ACLS manual to read over the weekend and rubber stamp the certification on Monday. Every instance like these impact the quality of patient outcomes and expose the hospital to risk. 

What Your Training Partner Can Do

A high-quality training partner runs your training program by the book with a blind-eye to politics and friendships. Your training partner should understand the value of your JACHO Accreditation, the exposure to lawsuits, and the critical importance of patient outcomes to the organization. 


Does Your Hospital Face Any of These Challenges?

When you analyze your training efforts it's easy to overlook many of the hidden costs and headaches involved in pulling it off year after year. At Cascade Training Center we don't heal sick people, deliver babies or fix broken limbs.  We do one thing and we do it very well. We train people and improve the lives of our training partner's admin staff!  We do it day in and day out in 8 cities, for national companies, and for hundreds of organizations just like yours. 

We make it insanely simple. We don't lock you into a contract, there are no minimums, we give you special pricing, and we can start as small as offering to provide overflow or night and weekend options for your staff. And if like so many other hospitals, you decide to move to a more turnkey solution, we work with your existing instructors to ensure they can continue to train and make money doing so.

To learn more, see how one physician-owned anesthesia practice leveraged a local training partner.


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