System Performance, Process Improvement, And Employees As Complainers

By: Guest Author | Posted on: Dec 04, 2016

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Health Care System Performance, Hospital Process Improvement, Health Care Process Improvement, Medical Staff, Hospital Staff, Health Care Staff, Medical Employees Health Care Industry Health Care Reform Health Care Innovation how to deal with hospital employees

A meme on a EMS-related Facebook page caught my eye this week and struck a nerve.

Normally I would let something like this pass but I'm getting to that point in my career where I'm calling out stereotypes that portray management as serious, competent, brave, or noble while portraying workers as a bunch of whiners or malcontents who complain but have no solutions.

That's almost never the case.

This is nothing against the "Rough Rider" Theodore Roosevelt (1958-1919). This view was shared by many of his contemporaries -- most notably Frederick Windslow Taylor (1956-1915). If you've studied management you're probably familiar with scientific management or "command and obey" Taylorism.

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